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Shipping & Returns Policy

Cali Clear Shipping, Delivery & Returns – Fast, Secure & Reliable

At Cali Clear, we're committed to providing a smooth, secure, and transparent shopping experience from checkout to delivery. Whether you're ordering a single Cali Clear Disposable, stocking up on Cali Clear 2G Disposable products, or purchasing multiple Cali Vapes, every order is handled with care to ensure it arrives safely and on time.

Our shipping process has been designed to give customers complete confidence when shopping at caliclear.store. Whether you're looking for Cali Clear, Cali Clears, Cali Vape, Clear Vape, Clear Cart, or Clear Carts, we're dedicated to providing reliable service, discreet shipping, and responsive customer support.

This Shipping & Returns Policy explains our order processing times, shipping methods, delivery expectations, return procedures, refund eligibility, and customer support policies.

Shipping Policy

Where We Ship

Cali Clear proudly ships to customers worldwide where our products are legally permitted.

Before placing an order, please ensure the products you're purchasing comply with your local laws and regulations. While we strive to make Cali Clear products available globally, some destinations may have restrictions that prevent certain products from being shipped.

Cali Clear reserves the right to cancel or refund any order that cannot legally be delivered.

Shipping Options

We currently offer the following delivery methods:

Standard Shipping (2–5 Business Days)

  • Reliable tracked delivery

  • Available on most orders

  • Secure packaging

Express Shipping (6–24 Hours)

  • Priority order processing

  • Fastest available delivery option

  • Full tracking included

Every shipment includes:

  • Tracking information

  • Secure packaging

  • Discreet shipping

  • Signature confirmation where required

Order Processing

Orders are normally processed within 6–12 hours, Monday through Friday.

Orders placed after 3:00 PM PST may begin processing on the next business day.

Once your order has been received, you'll receive:

  • Order Confirmation Email

  • Shipping Confirmation Email

  • Tracking Number

Discreet Packaging

Your privacy matters.

Every order from caliclear.store is shipped in plain, unmarked packaging without logos, product descriptions, or branding visible on the outside of the parcel.

Whether you've ordered a Cali Clear Disposable, Cali Clear 2G Disposable, Clear Cart, or Clear Carts, your package will arrive discreetly packaged for maximum privacy.

Shipping Delays

Once your package has been collected by the shipping carrier, delivery times are managed by the carrier.

Although we work hard to ensure timely delivery, delays can occasionally occur due to:

  • Weather

  • Customs inspections

  • Carrier delays

  • High shipping volumes

  • Incorrect delivery information

If tracking hasn't updated or your package appears delayed, please contact the shipping carrier first using your tracking number.

Our support team is always happy to assist if further investigation is needed.

Lost, Missing or Damaged Packages

Customer satisfaction is our priority.

Lost Packages

If your tracking has shown no movement for more than 7 business days, please contact us so we can begin a carrier investigation.

Delivered but Missing

If your tracking states "Delivered" but you haven't received your order:

  • Check around your property

  • Speak with neighbors

  • Contact your local delivery office

If the package still cannot be located, contact our support team for assistance.

Damaged Orders

If your package arrives damaged:

  • Photograph the package

  • Photograph the products

  • Contact us within 48 hours of delivery

Depending on the situation, Cali Clear may provide:

  • Replacement product

  • Store credit

  • Refund

Incorrect Shipping Address

Please verify your shipping information carefully before placing your order.

Cali Clear cannot be responsible for deliveries sent to an incorrect address entered during checkout.

If you notice an error immediately after ordering, contact us as soon as possible. If the order hasn't shipped yet, we'll do our best to update the address.

Once shipped, address changes cannot always be guaranteed.

Shipping Restrictions

Some products may be restricted in certain locations due to local laws.

If a product cannot legally be delivered to your destination, you will be notified before shipment and the item may be removed or your order refunded.

Returns Policy

Return Eligibility

To maintain product quality and customer safety, returns are accepted only under certain conditions.

Returns may be approved if:

  • Product arrives damaged

  • Product is defective

  • Incorrect product received

  • Product remains unopened and return is requested within 7 days of delivery

Because our products are consumable, opened or used products cannot normally be returned unless a verified manufacturing defect exists.

How to Request a Return

To request a return, please provide:

  1. Your Order Number

  2. Description of the issue

  3. Photos of the product (if applicable)

  4. Delivery date

  5. Tracking number

If your return is approved, we'll provide complete return instructions.

Unless the error was ours, return shipping costs are the customer's responsibility.

Refunds

Approved refunds are normally processed within 3–7 business days after returned products have been inspected.

Refunds may be issued to:

  • Original payment method

  • Store credit

Please note:

  • Original shipping fees are non-refundable.

  • Some returns may be subject to a restocking fee.

  • Promotional or bundle pricing will be refunded using prorated product values.

Exchanges

We currently do not offer direct exchanges.

If you ordered the wrong item, please contact our support team to determine whether your purchase qualifies for a return before placing a new order.

Sale & Promotional Items

Products marked as:

  • Final Sale

  • Clearance

  • Promotional

are not eligible for return unless they arrive damaged or defective.

Customer Support

Need help with your order?

Our support team is available to assist with:

  • Shipping questions

  • Tracking updates

  • Return requests

  • Refund inquiries

  • Product assistance

Website: https://caliclear.store

Email: support@caliclear.store

We aim to respond to all inquiries within 24 hours. During holidays or periods of unusually high demand, responses may take up to 48 hours.

Legal Disclaimer

Cali Clear complies with all applicable laws governing the sale, shipment, and distribution of its products.

Customers are responsible for understanding and complying with all local laws before placing an order.

We reserve the right to refuse, cancel, or refund any order that violates shipping regulations, age restrictions, or applicable laws.

By placing an order through caliclear.store, you agree to this Shipping & Returns Policy.

Our Commitment

At Cali Clear, we believe great products deserve exceptional service. From carefully packaging every order to assisting customers whenever questions arise, we're committed to delivering a shopping experience built on professionalism, reliability, and transparency.

Whether you're shopping for Cali Clear, Cali Clears, Cali Vape, Cali Vapes, Cali Clear Disposable, Cali Clear 2G Disposable, Clear Vape, Clear Cart, or Clear Carts, our goal is to make every purchase simple, secure, and dependable.

Thank you for choosing Cali Clear. We appreciate your trust and look forward to providing fast shipping, responsive customer support, and a premium experience every time you shop with us.